A：SignWin Food specializes in all kinds of bubble tea/ice cream/pastry mix powder. We not only provide hundreds of different type raw materials, but also provide R&D, OEM/ODM and other services to meet your needs from raw materials, packaging materials, equipment to shipment.
Q：Is there a minimum order quantity required?
A：Yes, our MOQ would be 20kg each items. R&D items required more MOQ, it would be discussed and negotiable.
Q：Can you exported to overseas countries?
A：Sure, we have our own logistics and many years export experience to cover five continents of the world.
Q：How to order your products? Is there any place I can purchase it?
A：【Method 1.】Fill in Contact usform first.
【Method 2.】Add SignWin official line account (LINE ID：@signwin) and leave message for us to order.
【Method 3.】Go to the page of SignWin Shopee Official Shop to order our brand products.。
【Method 4.】Check our distributor list and contact them to order.
Q：Can I go to the site to pick up the goods and pay cash directly?
A：I’m sorry that our company does not provide on-site pick-up and pay cash services.
Q：How long can I receive my goods?
A：Delivery time is about 7 working days.
If the order quantity is large, the delivery time will be discussed separately. If you need the goods urgently, please place an order in advance.
Q：How much can I buy for free shipping?
A：Free shipping: 20kg each items in Taiwan area.
For outlying islands (Penghu/Kinmen/Matsu) or overseas countries, the shipping will be calculated additionally.
Q：Can I pay cash on delivery?
A：Yes, but it will have extra handling fee. The rate please check as below,
Amount(NTD)
Handling fee(NTD)
Amount(NTD)
Handling fee(NTD)
Below $2,000
$30
Above $10,000
We do not offter cash-on-delivery service.
$2,001 to $5,000
$60
$5,001 to $9,909
$90
Q：Can I return or exchange the goods?
A：All transactions in our company are buyouts. Returns and exchanges will not be accepted unless the product contains foreign objects or deteriorates and proved to be caused from our side.
Q：If I found the package was damaged, how can I do?
A：Please take a video before unpacking. If you find a broken package, please take a photo immediately and contact our sales to discuss the follow-up processing method.
Sample Related
Q：Do you provide samples for testing?
A：For first time requests, we can provide a small quantity of samples. If you require a larger amount, we also offer a 1 kg single purchase option. For more details, please add our official LINE : @SIGNWIN.
Please note that shipping costs will need to be covered by your side. If you require multiple sample items, a corresponding sample fee will be charged.
Thank you for your understanding.
Q：How many samples are usually provided? What is the weight per packet?
A：According to our sample specifications:
Pudding/Jelly items: 30g* 2 packets
Flavored powder: 60g* 2 packets
Pastry mix items: 150g* 2 packets
Additionally, we offer a 1 kg trial bag purchase option. For more details, please join our official LINE : @SIGNWIN.
If you have any requests, please feel free to contact us.
Q：How long does it usually take for samples to be shipped?
A：We are make-to-order production, part of products would not in stock(need to be produced). Sample will be shipped out within 7 working days.
Product Related
Q：What is the shelf life of your products?
A：SignWin ready-mixed powder can store for two years, pastry mix can reach up to one and a half years.
Q：Is there a recommended way to store the powder if I didn't use it up?
A：Please seal tightly in a sealed bag or zipper and store it in a dry, cool place away from direct sunlight.
Q：How many days the finished product can be kept before it goes bad?
A：We suggest that to consume it on the same day because our product doesn’t contain preservatives. If product not yet finished, it can be refrigerated for 2 days.
Q：Do you have any instructions about your products?
A：There is a how-to-use shown on each packaging. You can also check our creative recipe on our
Products
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